Corporate Social Responsibility towards Consumers
Reference
The policies implemented by the Company in relation to Social Responsibility to Consumers are stated in Law of the Republic of Indonesia No. 8 of 1999 concerning "Consumer Protection" and Financial Services Authority Regulation No. 1 / POJK.07 / 2013 dated July 26, 2013 concerning "Consumer Protection in the Financial Services Sector".
Policy
In order to provide a sense of security and customer trust, the Company always equips its products and services with quality after-sales policy.
This policy includes the completeness of providing information, procedures, complaints process and complaint facilities through ways that are easily accessible to customers
This policy includes the completeness of providing information, procedures, complaints process and complaint facilities through ways that are easily accessible to customers
Customer Service Improvement Program
- Centralized Information (Call Centre)
- Customer Education Services
- Capital market education and education in small groups
- Welcoming academic/schools/colleges visit to the Danareksa building to find out the ins and outs of the capital market business. Due to the renovation of the Danareksa building, during 2018 there were no student visits to the Danareksa Building
- Visiting issuers with customers
- Customer Satisfaction Survey